We connect your CRM to invoicing, ERP, email and internal systems — and build what the off-the-shelf product can't do. The same durable-integration discipline as a regulated government system: idempotency, audit trail, zero lost records. Built directly by the architect, not a junior at an agency doing their first CRM integration.
A CRM on its own solves nothing — it's just a contact database until it fits your real processes. Most integrations are built as a one-time export/import, not as a system meant to run for years without anyone babysitting it.
A nightly script that dumps data between CRM and invoicing or ERP, and when it fails on one record, nobody finds out. Three months later dozens of invoices or contacts are missing and nobody knows why — because the sync never had retries, an audit trail, or alerting.
The CRM gets data from the ERP, but a change made in the CRM never makes it back. A rep edits a contact, the invoicing system never hears about it, and you end up with two versions of the truth that drift apart over time.
AI triage of incoming email, automatic document extraction into a CRM record, entity extraction from attachments — a standard CRM doesn't do any of that. An agency sells you the license and leaves the customization to you, because it takes engineering, not form configuration.
We build integrations with the same discipline as a connection to a regulated government system — because a lost record in your CRM costs just as much as a lost invoice. Idempotency, status tracking, retry with backoff, audit trail.
Connecting CRM to ERP (e.g. Dynamics 365 Business Central) so a change on one side shows up on the other — status-tracked, not one-shot. Every record carries a state (sent, confirmed, failed) and nothing disappears without a trace.
A CRM contact flows into the invoicing system, invoicing flows back into the CRM, email automation sees the customer's current state. No manual re-entry across three systems.
Incoming email is automatically classified and mapped to the right CRM record, attachments (invoices, orders, contracts) are extracted and the data is filled into the CRM without manual retyping — with human-in-the-loop review where it matters.
Every call carries a deterministic idempotency key, so a duplicate webhook or retry never creates a duplicate record. A complete audit trail — who changed what, when, and why a sync might have failed.
The integration is designed and built by the same person who then runs and fixes it — not a junior doing their first CRM integration, unsure what happens when a third system goes down mid-sync. On larger integration programs it makes sense to pair this with project management.
A periodic check that CRM, ERP and invoicing actually agree — no silent data drift, no record stuck in limbo for months. If something goes out of sync, you find out before your accountant does at quarter close.
We built a durable integration into a regulated system (KSeF) that processed 40,000+ documents with 100% delivery and zero lost records — retry with backoff, idempotency, an audit trail on every state transition. We apply the same discipline to CRM integrations: two-way sync with ERP (Dynamics 365 Business Central) is status-tracked, not one-shot, and AI email triage with document extraction runs with human-in-the-loop review wherever a mistake costs money.
Tell us which CRM you use and what you need it connected to — invoicing, ERP, email, internal systems. We'll reply within 24 hours with a concrete integration proposal, not a generic offer.
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